Star Alliance and its member airlines are celebrating a significant milestone at Heathrow Airport: a decade of operations at Terminal 2, affectionately known as the Queen’s Terminal. Over the past ten years, Terminal 2 has served as the hub for 23 Star Alliance member airlines, providing a seamless and efficient experience for passengers. This successful partnership has facilitated smooth transfers for over 15 million passengers annually, representing almost 20% of the total seat capacity at the airport.
Theo Panagiotoulias, Star Alliance Chief Executive Officer, expressed his appreciation for the partnership, stating, “Heathrow stands as a vital hub for our member airlines. With our collective offerings at the shared terminal, we’re proud to facilitate seamless experiences for thousands of passengers daily. On behalf of our member airlines, I extend gratitude to Heathrow for its decade-long support, enabling superior traveller experiences every day and for years to come.”
In 2014, as part of its “Move Under One Roof” strategic initiative, Star Alliance unified its member airlines at a single location, creating a true alliance hub. This strategic move streamlined airport operations and significantly improved the passenger experience by allowing seamless connections between Star Alliance member airlines.
Ross Baker, Chief Customer Officer at Heathrow, echoed the sentiment, stating, “Heathrow is delighted to celebrate a decade of delivering excellent service to passengers travelling through Terminal 2, previously voted ‘Best Terminal in the World’ at the World Sky Awards by Skytrax. In collaboration with our partner airlines, including Star Alliance and its member airlines, we have seen almost 73 million passengers travel through Terminal 2’s doors and enjoy the world-class retail and food and beverage options available. Reaching this landmark is an opportunity for us to enjoy looking back on a decade of achievements, while also looking ahead to the next ten years as we continue to create an extraordinary airport that is fit for the future.”
The prominent Star Alliance branding above the airline check-in counters at Departures in T2 warmly welcomes customers. Alongside member airlines, Star Alliance ensures a seamless airport experience with various facilities, including: From Terminal 2, 23 Star Alliance airlines—Aegean Airlines, Air Canada, Air China, Air India, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United—currently offer 124 flights a day to 44 destinations in 23 countries.
