Sudima Hotels, a prominent New Zealand hotel chain, has made a significant leap forward in its technological landscape by integrating a suite of solutions from Shiji, a global leader in hospitality technology. This move builds upon a successful partnership that began in 2018 with the implementation of Infrasys POS and ReviewPro.
Sudima Hotels has now adopted additional Shiji solutions, including Shiji Payments (in collaboration with Adyen), Shiji Enterprise Platform (PMS), Digital STAY, ReviewPro Surveys, and PayBy. These upgrades are designed to optimize data accuracy, streamline operations, and elevate guest satisfaction, positioning Sudima Hotels for continued success in the dynamic hospitality industry.
Prior to the upgrade, Sudima Hotels faced operational inefficiencies and revenue losses due to its existing technology setup. Recognizing these challenges, Shiji provided expert guidance and transparent communication, offering valuable insights into current capabilities and future developments. This collaboration enabled Sudima Hotels to swiftly overcome integration obstacles and transition to a more efficient and cost-effective system, ensuring the group can maintain its high standards and deliver exceptional guest experiences.
“At Sudima Hotels, we believe in the power of technology to transform guest experiences and drive operational efficiency,” stated Les Morgan, Chief Operating Officer of Sudima Hotels. “Our partnership with Shiji has been instrumental in achieving these goals. Their solutions align with our proactive and forward-thinking philosophy, and we’ve seen firsthand how thoughtful technology adoption gives us a competitive edge in the market.”
Shiji’s team demonstrated their dedication to customer satisfaction and operational excellence by swiftly mobilizing to meet the tight implementation deadlines set by Sudima Hotels. The rollout of the Shiji Enterprise Platform not only addressed existing integration challenges but also introduced advanced features that empower Sudima Hotels to offer personalized and enhanced guest experiences.
“Sudima Hotels’ decision to expand their partnership with Shiji reflects their commitment to leveraging cutting-edge technology to enhance both guest experience and operational efficiency,” said Nikkie Singh, Senior Vice President, Shiji APAC & Middle East. “Our comprehensive solution, including the Shiji Enterprise Platform and Digital Stay, is unmatched in functionality and features, enabling Sudima Hotels to address past challenges while preparing for future growth. We are proud to support Sudima Hotels in their journey to redefine excellence in hospitality.”
Sudima Hotels’ decision to upgrade their technology stack with Shiji’s cutting-edge solutions underscores their commitment to ongoing innovation and improvement. In a rapidly evolving hospitality industry, this investment in a comprehensive and integrated technology platform will help Sudima Hotels maintain their leadership position and continue providing exceptional guest experiences.
