The 2025 ACI World Airport Experience Summit will take place at Guangzhou Baiyun International Airport in China, highlighting the country’s significant role in global aviation. The event will showcase the future of airport experiences, attracting international delegates and offering a unique perspective on serving customers.
The Airports Council International (ACI) World Customer Experience Summit and Exhibition took place in Atlanta, bringing together aviation leaders from around the globe to discuss the future of air travel. With over 600 delegates from 65+ countries, the event focused on enhancing both customer and employee experience, emphasizing the importance of the ACI’s ASQ program in setting the standard for airport service.
The aviation industry is experiencing a strong rebound, with Airports Council International (ACI) World predicting a 10% increase in global passenger traffic in 2024, reaching a staggering 9.5 billion passengers. This positive outlook follows a robust recovery in 2023 and highlights the industry’s resilience and adaptability.
The Airports Council International (ACI) World forecasts a significant 10% increase in global air travel for 2024, reaching a remarkable 9.5 billion passengers. This surge signals a complete recovery from the pandemic and signifies a robust future for the aviation industry.
Justin Erbacci has been appointed as the new Director General and CEO of ACI World, effective September 2024. Erbacci, known for his leadership skills and strategic insights, will oversee the organization’s global representation and engage with stakeholders to drive its objectives forward. This marks a significant milestone in ACI World’s ongoing commitment to the aviation industry.
