Despite the excitement surrounding generative artificial intelligence (GenAI), its adoption by IT outsourcing firms is lagging. High error rates, significant deployment costs, and the technology’s relative newness are key factors hindering widespread implementation. While GenAI holds potential to revolutionize customer experience, companies are taking a cautious approach, prioritizing accuracy and integration with existing workflows.
India Inc. is rapidly adopting artificial intelligence (AI) tools, with a staggering 92% of knowledge workers integrating AI into their daily workflows. This outpaces the global average of 75%. Notably, 72% of Indian AI users are proactively bringing their own AI solutions to work, highlighting the growing trend of Bring Your Own Artificial Intelligence (BYOAI). The study emphasizes the crucial role of AI in enhancing productivity and critical thinking abilities, leading to a surge in demand for AI specialists across sectors. Companies are offering lucrative incentives, including salary hikes of up to 40%, to attract and retain top AI talent.
The adoption of AI in the workplace has skyrocketed in the past six months, with around 75% of global knowledge workers now using AI tools, according to a new report by Microsoft and LinkedIn. The report, titled “2024 Work Trend Index Annual Report,” highlights the increasing reliance on personal AI tools by employees, who are grappling with the overwhelming pace and volume of work. Despite concerns about AI and job displacement, the report offers a nuanced perspective, suggesting that AI is actually helping people be more creative and productive, and giving job seekers an edge.
A recent international poll reveals that over half of IT workers experience overwhelming taskloads. AI is seen as a potential solution, with respondents expressing willingness to delegate tasks to the technology. Organizations are exploring AI adoption, with a majority believing it will enhance efficiency and expand IT responsibilities.
