Results for: Airline Compensation

Canada’s transportation regulator, the Canadian Transportation Agency (CTA), has processed over 11,000 air passenger compensation complaints since implementing a new resolution process last fall. However, a high number of incoming complaints has resulted in a backlog of over 71,000 unaddressed grievances. The CTA aims to enhance complaint efficiency by introducing new regulations and allowing cost recovery from airlines. Despite the progress made, thousands of Canadians, including Rita McPherson, continue to await resolutions for their complaints.

The Department of Transportation has implemented stringent new regulations that mandate airlines to provide cash refunds to passengers affected by flight cancellations, significant itinerary alterations, or delayed baggage delivery. The revised rules aim to simplify compensation procedures, eliminating the need for voucher acceptances and complex requests. Effective within the next 6 to 12 months, these regulations guarantee passengers the following entitlements:
– Full refunds for canceled flights or significant itinerary changes (exceeding 3 hours domestically or 6 hours internationally)
– Refunds for checked baggage fees if delivery is delayed beyond specified timeframes (12 hours for domestic flights, 15-30 hours for international flights)
– Reimbursement for additional services purchased on board (e.g., Wi-Fi, seat assignments, inflight entertainment) if not provided