Singapore Airlines Compensates Indian Passengers for Malfunctioning Business Class Seats

Singapore Airlines (SIA) has been ordered by a court to pay approximately Rs. 2 lakh ($2,400) to Indian passengers Ravi Gupta and his wife Anjali for experiencing a malfunction with their business class seats during a flight from Hyderabad to Singapore. The automatic reclining mechanism of the seats failed, forcing the couple to adjust them manually. SIA initially offered 10,000 reward points as compensation, but the offer was rejected, leading to legal action. The amount awarded by the court includes compensation for the discomfort and distress experienced by the passengers.

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