The backlog of Centrelink and Medicare claims has significantly reduced, with over 500,000 claims processed in the last 10 weeks. The Government’s mass recruitment drive of over 3000 new staff has contributed to this improvement. Minister Bill Shorten has acknowledged the frustrations faced by claimants and expressed optimism about the progress being made. By mid-year, the backlog is expected to return to usual levels.
Due to branch closures and suspended processing times around the Anzac Day public holiday, Centrelink has altered payment and reporting dates for its customers.
Most Centrelink branches and call centers will be closed on April 25th for the holiday, but online and phone self-service options will remain accessible.
Customers may need to report their income earlier than usual but may also receive payments sooner. Reporting dates are available on their Centrelink online accounts.
For those receiving JobSeeker, Youth Allowance, and other specified payments, specific date changes apply. Similarly, adjusted dates are in effect for families receiving Parenting Payment, Pensioner Education Supplement, and various other payments.
If income reporting is not required, payments will be made a day early, while those needing to report after the holiday can do so when their income information is available.
