Content moderation has become increasingly important for businesses in the digital age, with social media platforms leading the charge. However, as the landscape evolves, so too do the challenges of content moderation. While artificial intelligence (AI) is playing an increasing role, human moderators remain essential to ensure effective content moderation. Alex Popken, a former trust and safety executive at Twitter, now vice president of trust and safety at WebPurify, discusses the challenges and opportunities of content moderation in the non-social media space, as well as the role of AI in this ever-evolving field.
