Kotak Mahindra Bank has faced limitations from the Reserve Bank of India (RBI) due to IT system deficiencies, barring them from onboarding new customers and issuing credit cards. However, existing customers remain unaffected and can continue their transactions as usual. The RBI’s order stems from critical IT management deficiencies found within Kotak Mahindra Bank. The bank’s customer acquisition targets may be impacted, potentially affecting their overall growth.
The Reserve Bank of India (RBI) has imposed restrictions on Kotak Mahindra Bank, barring it from onboarding new customers and issuing fresh credit cards through its online and mobile banking channels. This action comes in response to significant concerns raised during RBI’s IT examination of the bank for 2022 and 2023. The bank has been found deficient in areas such as IT inventory management, data security, and business continuity planning, despite repeated corrective action plans issued by the RBI. Existing customers will continue to receive services, including credit card services.
