Cathay Pacific has achieved a remarkable triple win at the prestigious TheDesignAir Awards 2024, securing ‘Design Airline of the Year, Asia,’ ‘Best New Business Class,’ and ‘Best New Premium Economy.’ This triumph underscores the airline’s dedication to innovative design and exceptional customer experience.
Etihad Airways has unveiled significant upgrades to its website and mobile app, prioritizing a personalized and convenient travel experience for its guests. With new features like region-specific payment options, self-service tools, and enhanced loyalty program benefits, Etihad aims to deliver a smoother and more enjoyable journey for every traveler.
Star Alliance, the world’s leading airline alliance, announces new leadership appointments aimed at enhancing the customer experience across its global network. The appointments bring together a diverse team with extensive experience in customer service, technology, strategy, and human resources, demonstrating Star Alliance’s commitment to seamless travel.
Star Alliance, the world’s leading airline alliance, announced key leadership appointments, including Ambar Franco as Vice President, Customer Experience, aimed at delivering a seamless customer journey across its network. The alliance also highlighted its commitment to diversity and industry expertise in its leadership team.
Star Alliance, the world’s leading airline alliance, has announced key leadership appointments aimed at enhancing customer experience across its network. With a focus on seamless travel from booking to post-flight satisfaction, the alliance brings on experienced professionals from diverse industries to spearhead its strategic initiatives.
Star Alliance, the world’s largest airline alliance, has strengthened its leadership team with strategic appointments focused on delivering an exceptional customer journey, advancing technology, and fostering growth. This move underscores the alliance’s commitment to providing seamless travel experiences for its passengers.
A new study by NewTerritory reveals that feeling valued, experiencing moments of pleasure, and a sense of novelty are the top factors influencing airline spending trends in 2025 and beyond. The study, based on surveying over 250 travelers, underscores the need for airlines to shift their focus beyond traditional trust and reliability factors towards creating more personalized and engaging experiences for passengers.
Emirates has opened an experimental travel store in London, allowing travelers to experience premium seats firsthand. This innovative approach aims to enhance customer engagement, boost sales, and solidify Emirates’ presence in the UK and US markets. The store is part of the airline’s larger investment in both countries, including expanded flight routes, partnerships, and fleet modernization.
Starbucks, under new CEO Brian Niccol, is scaling back on promotions and focusing on premium coffee after a year of heavy discounting. The company is aiming to improve in-store experiences and reinforce its premium image, shifting its focus to high-quality coffee and customer service instead of frequent deals.
NICE, a leading provider of customer experience (CX) solutions, faces stiff competition in a rapidly growing market. Despite this, the company’s diverse product portfolio and strong cloud offerings are driving significant revenue growth. However, foreign exchange headwinds and high valuations may make investors cautious.
