The Digital Travel Summit US 2024, taking place in Austin, Texas, on October 7-8, will bring together travel industry leaders to discuss cutting-edge technologies, data-driven strategies, and customer-centric innovations. This event is a must-attend for anyone looking to stay ahead of the curve in the rapidly evolving travel industry.
Sonos, the popular wireless music platform, is vowing to rebuild customer trust after a disastrous app update in May caused widespread connectivity issues and missing features. The company has outlined seven commitments aimed at improving quality control, communication, and the overall user experience.
Bahrain International Airport (BIA) has become one of the first airports in the Middle East to receive the Airports Council International (ACI) Customer Experience Accreditation – Level 4, demonstrating its commitment to providing an inclusive and world-class travel experience.
The 2025 ACI World Airport Experience Summit will take place at Guangzhou Baiyun International Airport in China, highlighting the country’s significant role in global aviation. The event will showcase the future of airport experiences, attracting international delegates and offering a unique perspective on serving customers.
Southwest Airlines is embarking on a three-year transformation plan to elevate its customer experience, improve financial performance, and drive sustainable shareholder value. Key elements include assigned seating, premium seating options, international partnerships, and a new vacation package offering. Southwest also aims to achieve significant cost savings, optimize fleet management, and return capital to shareholders through dividends and share buybacks.
The Airports Council International (ACI) World Customer Experience Summit and Exhibition took place in Atlanta, bringing together aviation leaders from around the globe to discuss the future of air travel. With over 600 delegates from 65+ countries, the event focused on enhancing both customer and employee experience, emphasizing the importance of the ACI’s ASQ program in setting the standard for airport service.
NexusTours, a leading DMC in the Caribbean, Central America, and North America, is investing over $4 million to enhance its customer experience with a new fleet of vans and digital integration, aiming to deliver a seamless and high-quality service to all travelers.
Artificial intelligence (AI) is transforming the tourism sector, bringing significant benefits to businesses and enhancing the travel experience for customers. From optimizing operations to personalizing recommendations, AI is empowering companies to boost profitability, efficiency, and customer satisfaction.
Alosant, a leading Proptech platform for master-planned communities, has secured Series A funding led by Greg Avis, co-founder and former Managing Director of Summit Partners. This funding, combined with new leadership appointments, will fuel Alosant’s mission to enhance community connections through innovative mobile technology.
Air Canada has appointed Firas Al Osman as its first Chief Digital Officer, marking a significant step in the airline’s digital transformation journey. Al Osman will be responsible for developing and implementing a comprehensive digital strategy, focusing on enhancing customer experience, fostering innovation, and improving operational efficiency.
