Results for: Customer experience

Orchest Technologies, a leading provider of wholesale connectivity solutions in the Americas, has announced the integration of API Business Intelligence (API BI) into its platform and the launch of an Online Hardware Marketplace. API BI provides clients with comprehensive reporting and analytics derived from their commercial API interactions, complemented by installation matrix and tech support KPI tracking. The Online Hardware Marketplace empowers customers to browse, select, and procure from an extensive range of connectivity equipment, with services spanning importing, installation, and remote hands available in over 17 countries across the region.

Loblaws-owned Atlantic Superstore locations are implementing plexiglass barriers to combat organized shoplifting, raising concerns about customer experience and fire safety. Critics argue that the barriers compromise the shopping experience, while Loblaws insists they are necessary to prevent theft and ensure safety. Despite concerns, Loblaws has been installing the barriers in multiple stores across Canada.

In the e-commerce era, customer expectations are skyrocketing. Businesses must optimize every stage of the supply chain to meet demands for fast, transparent, and convenient delivery. To achieve this, merging the middle mile (bulk transportation between warehouses) and the last mile (delivery to the end customer) is crucial. This unified approach unlocks benefits that enhance customer experience, including real-time tracking, faster delivery, cost savings, better demand forecasting, and more tailored fulfillment options. Overcoming integration, data sharing, and standardization challenges is necessary to realize the full potential of this transformation.