Arival and TourReview have announced the finalists for the second annual North American Arival TourReview Spotlight Awards, recognizing outstanding customer satisfaction in the tours and activities sector. The finalists were chosen based on data-driven analysis of customer feedback across various platforms. Winners will be announced in October at the Arival 360 event in San Diego.
Georgia Power is assisting customers in minimizing the impact of rising temperatures on their electric bills by providing programs, rebates, and energy-saving advice. The company’s focus on energy affordability has resulted in billions of kilowatt hours of energy savings for its customers over the past decade. Georgia Power also prioritizes connecting customers in need with programs and resources, including senior citizens, individuals with ongoing or one-time special needs, and those with limited incomes.
Leading restaurant brand Jollibee has been recognized as one of the top 10 brands for customer satisfaction in Kuwait, according to the 2023 Service Hero Customer Satisfaction Index (CSI) Awards. The award program evaluates over 500 brands in Kuwait, assessing key factors such as anticipation, satisfaction, and likelihood of referral. Jollibee’s commitment to sincere and friendly service has played a significant role in its achievement.
Southwest Airlines has been recognized for its unwavering commitment to customer satisfaction, securing top accolades and the leading Economy Class Customer Satisfaction award in the J.D. Power 2024 North America Airline Satisfaction Study for the third straight year. The study gauges passenger satisfaction among North American carriers based on seven key dimensions of the customer experience, including Day of Travel Pre/Post-Flight Experience, On-Board Experience, Ease of Travel with Airline, Digital Tools, Value for Price Paid, Level of Trust with Airline, and Airline Staff.
Effective June 2, South Western Railway has implemented a revised timetable to enhance travel experiences between Portsmouth, London Waterloo, and Southampton Central. The schedule aims to benefit tourists and tourism businesses by optimizing connections and ensuring seamless journeys. Passengers are advised to consult updated journey planners for a more convenient travel experience.
Oasis Marinas, a leading marina management company, has acquired Diversified Marine Services, a renowned provider of boat servicing solutions. This strategic move strengthens Oasis Marinas’ position in the marine industry and broadens its range of services, enhancing value and delivering exceptional service to its boaters and guests.
OsaBus, a leading provider of bus rental services in Barcelona, has announced the expansion of its fleet to meet the growing demand for reliable transportation options in the city. The company offers a wide range of vehicles, including private sedans, minivans, minibuses, and buses, to accommodate the diverse needs of travelers.
Kansai International Airport (KIX) has achieved an unprecedented milestone by operating for 30 years without losing a single piece of luggage. This exceptional feat has earned KIX the prestigious Skytrax World’s Best Airport for Baggage Delivery 2024 award.
With an increasing frequency of severe weather events, utilities face the challenge of maintaining customer satisfaction during service disruptions. Proactive communication, accurate updates, and leveraging channels like text messaging emerge as key strategies to enhance customer experience and build enduring trust.
COSTCO’s renowned return policy allows members to return purchases indefinitely, fostering a sense of unparalleled customer satisfaction. However, some question whether this policy is abused or serves as a convenient rental service. Former employees shed light on the internal processes that detect potential return policy misuse, as Costco maintains that their policy benefits both customers and the company in the long run.
