Retail and service workers share their most unbelievable customer encounters, from burning incense to microwaveable shoes. These 29 stories prove that some customers take the cake – or should we say, the chocolate-syrup-covered peanuts?
Results for: Customer Service
Home Genius Exteriors, a leading home improvement company, announced the promotions of Chris Guinta, Brendan Thomas, and Markus Horner to Regional Sales Director. This move recognizes their outstanding contributions and reinforces the company’s commitment to providing a customer-centric experience.
Prominent political analyst and psephologist Yogendra Yadav took to social media to express his dissatisfaction with Air India after experiencing a series of inconveniences during his flight to Nepal. His account details a series of issues, including flight time changes, downgrading of travel class without notification, web check-in difficulties, and alleged rude customer service. Yadav’s post sparked a conversation about the airline’s service quality, prompting a response from Air India.
American Airlines has implemented new guidelines for passenger removal, aiming to reduce unnecessary ejections and address concerns about discrimination onboard. The revised policy prioritizes de-escalation and fairness, reflecting the airline’s commitment to improving the onboard experience for all travelers.
Retail workers share their hilarious and outrageous experiences with customers trying to pull fast ones. From fake stories about dog-chewed shoes to elaborate refund schemes, these tales reveal the creativity (and audacity) of some shoppers.
Aanchal Jain, a senior executive at Lenskart, has publicly accused Air India Express of mistreating her 71-year-old mother during a flight from Kochi to Bengaluru. Jain alleges that her mother, who suffers from a hand fracture, was forced to walk to a dimly lit area, made to sit on a dirty floor to open her luggage, and was pressured to pay a hefty excess baggage fee despite her vulnerable condition. Air India Express responded with a statement acknowledging the baggage issue but apologizing for the distress caused. However, Jain maintains that the core issue lies in the airline’s alleged mistreatment of her mother, not the excess baggage policy.
Comedian Kunal Kamra continues his public critique of Ola’s customer service, targeting CEO Bhavish Aggarwal with a pointed question about showcasing service center realities instead of celebratory Diwali videos. This latest jab follows Kamra’s ongoing campaign highlighting customer complaints and raises questions about Ola’s commitment to after-sales support.
A Delhi resident, Mohit Jain, has accused online grocery platform Blinkit of scamming him after he received a 0.5-gram gold coin instead of the 1-gram gold coin he had ordered on Dhanteras. Jain shared his experience on X, highlighting how Blinkit’s customer support failed to address his complaint. The incident sparked outrage on social media, with many users sharing similar experiences with Blinkit and criticizing the company’s customer service.
Gautam Singhania, the chairman and managing director of Raymond Ltd, has publicly criticized Lamborghini India for its lack of customer service after experiencing a major issue with his brand-new Revuelto. Singhania’s frustration with the company’s response has sparked a conversation on social media about the importance of customer service, even for luxury brands.
Twiddy & Co., a leading vacation rental company, is transforming the industry with the expansion of its AI-powered guest services, partnering with RTS Labs to create a fully automated, 24/7 customer service system. This move not only boosts efficiency and profitability but also strengthens Twiddy’s commitment to delivering exceptional guest experiences.