Results for: Customer Service

Philadelphia International Airport (PHL) has launched PHL WORKS, an ambitious initiative aimed at enhancing customer service throughout the airport. This comprehensive program unifies efforts from various airport stakeholders, including the City of Philadelphia, federal agencies, airlines, and airport tenants. The program’s introduction was marked by parades and an Employee Pep Rally, Celebration, and Awards event. The goal of PHL WORKS is to instill behavioral standards encapsulated by the acronym WORKS, which stands for: “Welcome,” “Offer,” “Recognize,” “Know,” and “Smile.” This training will become mandatory for all new hires and will be supported by videos and tools for managers to implement these principles with their teams.

Ikea has launched a virtual store called ‘The Co-Worker Game’ in Roblox, where players can explore an Ikea universe and help out with customer service. The company is also hiring 10 paid workers for the virtual store, who will be responsible for providing customer support and guiding players through the game. The positions will pay 13.15 British pounds ($16.80) on a limited contract basis. This initiative is part of Ikea’s PR campaign to encourage real-life recruitment in the U.K. and Ireland.

A photograph of the SBI branch, showing the entire staff on lunch break, was posted on social media, alleging that the ‘world can get changed completely, but your services can’t’. SBI expressed regret over the inconvenience caused and asked the social media user to delete the tweet. The CA Lalit Solanki did not remove the tweet, and SBI released a series of tweets stating that no specific timings have been fixed for the lunch time of staff members in our Branches.

Amidst the convenience of online grocery ordering, a Delhi-based customer, Gajender Yadav, faced a disconcerting experience when he received a packet of wheat with an expiration date mere eight days away from Zepto, a quick commerce company. Dismayed, Yadav took to Twitter to express his frustration. His tweet gained attention, prompting Zepto to respond and express regret for the unpleasant experience. However, customer care’s response left Yadav further dissatisfied, as they advised him to ‘finish’ the packet within seven days, deeming it impossible for a family to consume 10 kg of flour in such a short time. Yadav criticized Zepto’s lack of common sense and logic in customer service, urging them to provide more training. He also demanded the founders’ office address to send them the near-expired wheat, emphasizing the harassment and wasted time he had endured. Despite Zepto offering a refund, Yadav declined, stating that the issue was beyond monetary compensation.

FlixBus India, the travel-tech company, has successfully completed three months of operation, having accumulated over 1.4 million kilometers driven and expanding its network to over 50 cities. The company has introduced 11 new routes, bringing the total to 20, and partnered with 5 major bus operators, increasing its fleet to 45 buses. Additionally, FlixBus has inaugurated two new lounges in Anand Vihar and RK Ashram, in addition to one at Kashmiri Gate, offering travelers a comfortable space to relax before their journeys.

McDonald’s is phasing out its free drink refills policy, discontinuing self-serve soda fountains entirely by 2032. The company introduced the self-serve machines in 2004, allowing customers unlimited beverages of their choice. However, with fewer customers preferring dine-in, McDonald’s is moving away from the self-service idea. The decision to charge for drink refills is at the discretion of individual restaurant owners/operators. Experts believe other fast-food chains may follow suit, as McDonald’s often leads industry trends.

A verbal altercation between IndiGo passengers and staff at Rajkot International Airport on Monday led to significant commotion. The incident, captured on camera and widely shared online, stemmed from a flight delay of over two hours and a lack of refreshments for passengers. The video footage depicts IndiGo staff attempting to pacify passengers while facing accusations of inadequate service. The airline has yet to provide an official statement, and the flight was ultimately canceled due to adverse weather conditions, aggravating passenger frustration.

Etihad Airways, the national airline of the United Arab Emirates, has reported strong traffic statistics for April 2024, indicating the strength of its operations and popularity among travelers. During the month, the airline successfully transported over 1.4 million passengers and achieved an average passenger load factor of 84%, showcasing its ability to effectively manage flight schedules and meet passenger demand.

Saudia Airlines is revolutionizing the travel experience for its passengers by embracing cutting-edge artificial intelligence (AI) and robotics technologies. AI-powered chatbots and virtual assistants provide round-the-clock support, while robots at airports assist with check-in, baggage handling, and navigation. AI is also used to enhance maintenance and safety through predictive maintenance tools. Saudia plans to further integrate AI and robotics to offer personalized services and streamline operations, setting new standards in airline innovation.

Ford Motor Company has unveiled a transformative training program, ‘Ford University,’ to empower its 3,000 U.S. franchised dealers. Harnessing artificial intelligence (AI) and mimicking popular streaming services like Netflix and YouTube, the platform revolutionizes employee coaching and engagement. Ford University aims to enhance customer service, engage employees, particularly younger generations accustomed to video-based learning, and provide valuable data for both dealers and the company. The platform will prioritize electrified vehicle education, addressing the need to inform consumers about EVs.