Results for: Digital Transformation

Cygnett Hotels & Resorts outlined its ambitious growth strategy at its 7th annual GM Conclave, showcasing plans to open 15 new hotels with 1200 keys over the next year. The company emphasized innovation, cultural transformation, and digital advancements as key drivers for its expansion. Cygnett’s commitment to sustainability was highlighted through the launch of its Sustainable Plan 2025, focusing on eco-friendly practices. The conclave also celebrated the company’s outstanding performance and recognized its teams for excellence in guest services and leadership.

The almatar app from the almatar group has been ranked 3rd in the list of most downloaded travel apps in Saudi Arabia for the second consecutive year, according to the 2023 Saudi Internet report published by the Communications and Space Technology Authority. This achievement highlights the app’s efforts in the digital transformation of tourism, providing a unified choice of services that meet customer expectations and deliver a delightful experience.

Korean Air has partnered with Amazon Web Services (AWS) to launch an AI Contact Center (AICC) platform, leveraging cutting-edge artificial intelligence (AI) to enhance its customer service operations. This platform integrates voice bots and chatbots driven by AI technology, enabling personalized and efficient customer support beyond traditional call centers. Korean Air aims to consolidate its call center infrastructure into a single AWS Cloud platform by September 2024 and further enhance its services with advanced AI technologies by February 2025.

In a strategic move to expand its presence in the United Arab Emirates (UAE), Mint, a leading payment solutions provider, has partnered with S2M, a global provider of modular core banking platforms. This partnership aims to introduce advanced financial services to the region, with a focus on digital transformation and financial inclusion. Commenting on the partnership, Abdulrazzaq Al Abdullah, Chairman & CEO of Mint Group, emphasized the company’s commitment to enhancing the lives of underserved individuals and Micro Small and Medium Enterprises (MSMEs) through innovative Digital Banking Services. The collaboration between Mint and S2M aims to address the challenges faced by the SME sector, including limited access to credit facilities, inconsistent processes, and high operational costs for banks.

Inmarsat Maritime, under Viasat, has released ‘Digital Wave,’ a report shedding light on the increasing need for continuous connectivity on ships. This report highlights the crucial role of reliable network connections in vessel operations and crew well-being and analyzes the impact of connectivity loss on safety, efficiency, and the personal lives of seafarers. The report emphasizes the importance of unified data management and encourages collaboration among stakeholders to drive innovation and reduce costs.

Indian courts are undergoing a significant transformation, moving away from traditional authoritarian structures towards becoming more democratic and inclusive spaces for discourse, according to Chief Justice of India (CJI) D.Y. Chandrachud. At the J20 summit in Brazil, CJI Chandrachud emphasized the strides made by Indian courts in utilizing technology to enhance justice delivery, including the use of artificial intelligence and machine learning tools for translating judgments into 16 regional languages.

Thomas Cook (India) Limited, a renowned provider of omnichannel forex services, has unveiled its latest innovation – Video KYC and paperless processes. Aiming to enhance customer convenience, this digital transformation initiative allows retail customers to access forex services seamlessly from the comfort of their own homes.

Middle Eastern aviation is on the cusp of a transformation, as passenger numbers soar and technology disrupts the industry. Experts at Arabian Travel Market outlined key trends and predictions for the future of air travel, emphasizing the importance of innovation in accommodating the projected growth and improving the passenger experience. From digital identity solutions to data-driven decision-making, the industry is exploring ways to enhance efficiency, sustainability, and customer satisfaction.

Oman Air Cargo has joined forces with Revenue Technology Services (RTS) to implement a comprehensive suite of digital tools aimed at automating revenue and pricing activities within its cargo operations. This collaboration seeks to enhance operational efficiency, optimize pricing strategies, increase belly cargo space utilization, and elevate customer experiences. The partnership forms a key part of Oman Air’s broader transformation strategy, emphasizing its dedication to innovation and continuous improvement for the benefit of its clients.

The Future Hospitality Summit in Saudi Arabia has launched a revolutionary virtual format in collaboration with Virtual World Internet. This innovative move reflects the hospitality sector’s adaptability and sets a new standard for inclusive event participation. The virtual summit offers exceptional accessibility, enabling global thought leaders and key players to unite digitally. Attendees can engage in keynotes, panel discussions, workshops, and networking opportunities through interactive platforms, fostering valuable connections and idea exchange.