Malaysia Airlines and Huawei have joined forces to enhance the airline’s digital capabilities and expand its reach in the Chinese market. The partnership will leverage Huawei’s digital solutions and marketing platform to offer personalized experiences and targeted advertising to Chinese travelers. This collaboration aims to boost customer engagement, strengthen Malaysia Airlines’ brand presence in China, and attract more Chinese travelers.
Tata Consultancy Services (TCS) has launched its Aviation Digital Center in Portugal, partnering with TAP Air Portugal to accelerate its digital transformation. The center, staffed by TCS experts, leverages cutting-edge technology to streamline operations, enhance customer experience, and drive innovation in the aviation industry.
AirAsia has emerged victorious at the prestigious ‘FTE World Airline Ancillary Award’ ceremony in Dublin, Ireland. Recognized as the ‘Gold Winner,’ the airline stands out among 24 other nominees in the ancillary services sector. This award highlights AirAsia’s dedication to enhancing passenger experience through innovative digital offerings and a wide range of value-added services.
SeABank and Visa Inc. have strengthened their partnership with a strategic agreement to develop and promote digital payment solutions in Vietnam. The collaboration will focus on enhancing SeABank’s capabilities in delivering top-notch solutions and bolstering its data capabilities, thereby advancing the bank’s payment services strategy.
Arival’s comprehensive report, titled ‘The State of Experiences in Australia & New Zealand,’ reveals that online platforms have emerged as the primary method for booking tours, activities, and attractions in these regions. Operators’ websites and online travel agencies (OTAs) are playing a crucial role in driving distribution, marketing, and business growth. As international tourism recovers, the travel experiences sector is poised for strong growth, and businesses that have embraced digital technology and connectivity are well-positioned to capture the benefits.
Artificial intelligence’s integration into digital transformation brings about opportunities. Embracing upskilling is crucial to minimize job redundancies as AI-powered automation transforms work processes.
Senior executives at the Mint Digital Innovation Summit 2024 emphasized the need for individuals and organizations to adapt to the technological advancements brought by AI. These transformations will create new job opportunities while enhancing human work’s value.
Organizations must prioritize upskilling and reskilling programs to ensure that the workforce remains relevant in the face of AI-induced changes. By leveraging AI’s capabilities, industries are witnessing advancements in various sectors, including urban planning, agriculture, and manufacturing. These advancements offer data-driven insights and improved efficiency.
AI and GenAI are proving to be catalysts for digital transformation across a wide range of industries in India, from finance to manufacturing and pharmaceuticals. Executives from various sectors shared their experiences with AI and GenAI at the recent Mint Digital Innovation Summit, highlighting the benefits they’ve seen in areas such as workflow automation, robust decision-making, drug safety, cost reduction, and innovative product design.
Cygnett Hotels & Resorts outlined its ambitious growth strategy at its 7th annual GM Conclave, showcasing plans to open 15 new hotels with 1200 keys over the next year. The company emphasized innovation, cultural transformation, and digital advancements as key drivers for its expansion. Cygnett’s commitment to sustainability was highlighted through the launch of its Sustainable Plan 2025, focusing on eco-friendly practices. The conclave also celebrated the company’s outstanding performance and recognized its teams for excellence in guest services and leadership.
The almatar app from the almatar group has been ranked 3rd in the list of most downloaded travel apps in Saudi Arabia for the second consecutive year, according to the 2023 Saudi Internet report published by the Communications and Space Technology Authority. This achievement highlights the app’s efforts in the digital transformation of tourism, providing a unified choice of services that meet customer expectations and deliver a delightful experience.
Korean Air has partnered with Amazon Web Services (AWS) to launch an AI Contact Center (AICC) platform, leveraging cutting-edge artificial intelligence (AI) to enhance its customer service operations. This platform integrates voice bots and chatbots driven by AI technology, enabling personalized and efficient customer support beyond traditional call centers. Korean Air aims to consolidate its call center infrastructure into a single AWS Cloud platform by September 2024 and further enhance its services with advanced AI technologies by February 2025.
