Dunkin’ Drive-Thru Secrets: Sensors Enhance Customer Service

Dunkin’ employees have shared insights into the advanced technology utilized at its drive-thrus. Sensors embedded in the pavement serve multiple purposes, including detecting car arrivals and facilitating mobile pickup orders. Dunkin’ tracks service times using this technology, ensuring efficient order processing. Selected stores employ an innovative system where the Dunkin’ mobile app interacts with the drive-thru screen, displaying customer information and past orders as they approach. This seamless integration streamlines the ordering experience and enhances overall drive-thru operations.

Car Crashes into Rhode Island Dunkin’, Teenager’s Quip Goes Viral

A vehicle crashed into a Dunkin’ location in Cranston, Rhode Island, on Tuesday morning, resulting in an amusing response from a 15-year-old named Brian Haibom. The driver, who had a learner’s permit, reportedly pressed the gas instead of the brake while learning to drive, causing the car to smash through the front window and into the counter. Thankfully, no injuries were reported and Haibom’s mother, who was working inside the shop at the time, escaped unharmed. Haibom’s lighthearted observation that ‘America doesn’t just run on Dunkin’, cars do too’ has gained widespread attention online, with a video shared by a WPRI producer amassing over 3.5 million views.

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