Indian Airlines Face Scrutiny for ‘Dark Patterns’ and Price Hikes

Indian consumers are increasingly facing airfare surges and deceptive pricing tactics by airlines. A recent survey reveals that 72% of consumers have encountered airfare hikes during searches, raising concerns about airlines using dynamic pricing strategies to inflate prices. The survey also highlights the use of ‘dark patterns’ by airlines, manipulative tactics designed to mislead customers into paying higher fares. These practices, including false urgency, basket sneaking, and drip pricing, are being investigated by the Department of Consumer Affairs and the Central Consumer Protection Authority, who have called for greater transparency and protection of consumer rights.

PVR INOX Faces Backlash Over Dynamic Movie Ticket Pricing

PVR INOX, a popular multiplex chain in India, has implemented dynamic pricing for movie tickets, leading to criticism from customers who are questioning the fluctuating ticket costs. The company claims the dynamic pricing model offers customers a chance to secure tickets at attractive rates, but many customers feel they are being overcharged. This new pricing strategy comes amidst a decline in footfall following the COVID-19 pandemic and after the company introduced ad-free content. While the company has slashed prices for food and beverages to attract customers, the dynamic pricing for tickets has further fueled public discontent, with customers feeling that the company is trying to capitalize on their movie-watching experience.

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