Renowned Indian cricket commentator Harsha Bhogle recently highlighted an incident on an IndiGo flight where an elderly couple faced inconvenience due to their confirmed seats being changed without explanation. Bhogle criticized the airline’s lack of empathy towards passengers, particularly the elderly, and questioned the airline’s commitment to passenger well-being amidst its success. IndiGo responded to the criticism, apologizing for the inconvenience and explaining that the crew resolved the issue by ensuring the couple got their original seats.