Canada’s transportation regulator, the Canadian Transportation Agency (CTA), has processed over 11,000 air passenger compensation complaints since implementing a new resolution process last fall. However, a high number of incoming complaints has resulted in a backlog of over 71,000 unaddressed grievances. The CTA aims to enhance complaint efficiency by introducing new regulations and allowing cost recovery from airlines. Despite the progress made, thousands of Canadians, including Rita McPherson, continue to await resolutions for their complaints.