Airlines Now Legally Bound to Compensate Passengers for Flight Cancellations, Delays, and Baggage Issues

The Department of Transportation has implemented stringent new regulations that mandate airlines to provide cash refunds to passengers affected by flight cancellations, significant itinerary alterations, or delayed baggage delivery. The revised rules aim to simplify compensation procedures, eliminating the need for voucher acceptances and complex requests. Effective within the next 6 to 12 months, these regulations guarantee passengers the following entitlements:
– Full refunds for canceled flights or significant itinerary changes (exceeding 3 hours domestically or 6 hours internationally)
– Refunds for checked baggage fees if delivery is delayed beyond specified timeframes (12 hours for domestic flights, 15-30 hours for international flights)
– Reimbursement for additional services purchased on board (e.g., Wi-Fi, seat assignments, inflight entertainment) if not provided

New Biden Administration Rules Mandate Cash Refunds for Flight Delays, Disclosure of Fees

The Biden administration has implemented new rules, requiring airlines to automatically issue cash refunds for significant flight delays and cancellations, as well as disclose all fees upfront. Significant delays are defined as lasting at least three hours for domestic flights and six hours for international flights. Airlines will still be permitted to offer alternative flights or travel credits, but consumers can reject these. The rules also mandate refunds for checked baggage fees if bags are not delivered within the stipulated time frame. Additionally, airlines and ticket agents are now required to disclose charges for checked and carry-on baggage, as well as cancellation or change fees, upfront on their websites. The new regulations are anticipated to save consumers over $500 million annually and are part of the administration’s wider crackdown on “junk fees.”

New Airline Refund Rules Protect Consumers from Delays, Hidden Fees

The Biden administration has issued new rules that require airlines to provide automatic cash refunds for canceled flights and significant delays. The rules also require airlines to disclose upfront the fees they charge for checked and carry-on bags, canceling or changing a reservation, and other services. The Transportation Department estimates the new rules will save consumers more than $500 million a year.

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