United Airlines and Frontier Airlines are both offering unique summer promotions aimed at enhancing the travel experience and providing more value to their customers. United’s ‘Travelers Take Your Pick’ program allows MileagePlus members to personalize their reward earnings, while Frontier is hosting a giveaway offering one year of free flights and other prizes to families.
Frontier Airlines is launching daily direct flights from JFK to Atlanta and Las Vegas starting August 13th, 2024. The airline is also introducing ‘The New Frontier’, a series of enhancements that include upfront pricing, flexible policies, and a revamped frequent flyer program.
Frontier Airlines is expanding its presence at San José Mineta International Airport (SJC) with daily nonstop flights to five major cities beginning this summer. The ultra-low fare carrier will offer convenient and affordable options for travelers, connecting San José to Denver, San Diego, Los Angeles, Las Vegas, and Phoenix. Frontier’s low-cost fares and premium UpFront Plus seating, along with its redesigned FRONTIER Miles loyalty program, promise a hassle-free and rewarding travel experience for passengers.
Budget airlines Spirit and Frontier are shaking up the industry with the elimination of change and cancellation fees. This move signifies a major departure from the traditional fee-driven model, as airlines adapt to post-pandemic market conditions. The decision aligns with a trend among major airlines, who have already scrapped change fees for most fare types, and could be influenced by regulatory pressure against hidden fees.
Aviramp, a leading UK manufacturer of aircraft boarding ramps and bridges, has secured £1.2 million in fresh orders from Frontier Airlines, a major US carrier. This follows a significant investment of nearly £2 million by Frontier Airlines in Aviramp over the past 18 months. These new orders include nine of Aviramp’s top-rated step-free boarding ramps, further strengthening the partnership between the two companies. Aviramp’s ramps offer numerous advantages, including safety, comfort, reduced turnaround times, and environmental sustainability through their solar-powered design.
In a strategic move to strengthen its presence in the Caribbean travel market, JetBlue is significantly expanding its operations in Puerto Rico, introducing flights to six new destinations from San Juan. The expansion is part of JetBlue’s response to Frontier Airlines’ aggressive expansion in the region. JetBlue aims to solidify its status as the leading airline in Puerto Rico and enhance the quality of its services with the introduction of a daily Mint service from JFK to San Juan. Frontier Airlines is also enhancing its presence in Puerto Rico, positioning San Juan as a hub for flights to the United States and the Caribbean. Both airlines’ expansions will lead to increased flight options, competitive pricing, and improved service quality for consumers. The competition is expected to stimulate travel and enhance connectivity between the Caribbean and mainland United States, benefiting Puerto Rico’s tourism industry.
Frontier Airlines and Volaris, two budget-friendly airlines, have rekindled their codeshare partnership, enabling passengers to conveniently book flights between the United States and Mexico. Starting May 16th, 2024, travelers can seamlessly connect to popular destinations across Mexico, including Mexico City, Cancún, and Guadalajara, through either direct Volaris flights or combined Frontier/Volaris itineraries. This partnership underscores the airlines’ commitment to providing affordable and convenient air travel.
Frontier Airlines continues to grow its international network, announcing new flights to Bridgetown, Barbados, and Santiago, Dominican Republic, from San Juan, Puerto Rico. The new routes will operate thrice weekly, with fares starting from $59 one-way. Additionally, Frontier is launching a route between Charlotte Douglas International Airport and Miami International Airport, with starting fares of $29 one-way. The announcement comes as Frontier prepares to open a crew base in San Juan, which will be home to 90 pilots and 200 flight attendants.
Despite improvement efforts, Spirit and Frontier Airlines remain at the bottom of an annual customer satisfaction survey. However, they have made gains in areas such as check-in, in-flight service, and staff performance. The survey suggests that budget airlines are perceived as offering greater value compared to legacy carriers due to additional fees implemented by the latter.
Spirit Airlines and Frontier Airlines, despite their merger plans falling through, have made strides in customer service. However, they still rank at the bottom of the 2023-24 American Customer Satisfaction Index Travel Study conducted by CFI Group. Overall, the industry has seen improvements in various aspects, such as baggage handling and cleanliness. The survey assessed airlines based on multiple service metrics, including boarding process and staff performance. Despite the improvements, Spirit and Frontier remain below Allegiant, Southwest, Delta, JetBlue, United, and other major carriers.
