Living Hotels, a family-run brand with 18 apartment hotels, has significantly enhanced guest and staff experiences through digital transformation. By partnering with SIHOT, the brand has streamlined operations, reduced costs, and increased guest satisfaction.
As budget season approaches, independent hotels are actively seeking technology solutions to enhance operational efficiency, reduce costs, and elevate guest experiences. This article highlights four key technologies integrated within a comprehensive hotel property management system (PMS) that independent hoteliers are investing in to stay competitive and meet evolving guest expectations.
The hotel industry is gearing up for a technological shift in 2025, with independent hoteliers prioritizing the adoption of All-In-One property management systems (PMS) to streamline operations and improve guest experiences. This move aims to address growing guest expectations and enhance efficiency while maintaining lean operations.
Agilysys’s 2024 APAC Hospitality Impact Study reveals a shift in guest behavior across the Asia-Pacific region, with personalized experiences and tailored offerings becoming key drivers of revenue growth. The study uncovers a ‘rebooking paradox’ where only 37% of travelers return to hotels they previously enjoyed, highlighting the need for hotels to strengthen guest retention strategies. This insightful report provides valuable data and recommendations for hoteliers to optimize guest experiences and drive revenue in the evolving APAC market.
Lark Hotel, known for its unique and design-forward hotels, has partnered with Mews, a leading hospitality cloud platform, to optimize operations and elevate guest experiences across its growing portfolio. This collaboration will leverage Mews’ robust integration capabilities, scalability, and training resources to support Lark Hotel’s expansion and maintain its high service standards.
Sudima Hotels, a leading New Zealand hotel chain, has significantly upgraded its technology infrastructure by integrating a range of solutions from Shiji’s hospitality technology ecosystem. This strategic move aims to enhance data accuracy, improve operational efficiency, and deliver personalized guest experiences, setting Sudima Hotels apart in the competitive hospitality industry.
Obvlo has transformed the hospitality industry by introducing AI-powered, real-time hotel guides that are personalized and developed within 60 minutes. This technology significantly improves guest experiences and boosts revenue for hotels by providing up-to-date, relevant, and customized information.
The hospitality industry is experiencing a revolution thanks to casting devices like Google Chromecast and Apple TV. These devices allow hotels of all sizes to offer high-tech, personalized entertainment experiences once exclusive to luxury hotels, leveling the playing field and providing a competitive edge for budget-friendly accommodations.
Fred. Olsen Cruise Lines is bolstering its leadership team with key appointments and promotions, focusing on improving guest experiences and driving innovation. This includes the creation of a new Guest Experience Director role, filled by Doug Glenwright, and several senior promotions within the company.
Royal Mansour Marrakech, a renowned luxury hotel in Morocco, has partnered with Hudini to implement a digital guest engagement platform, offering a personalized and convenient stay experience. The partnership introduces 150 in-room tablets equipped with a custom-designed app, providing guests with smart controls for room settings, streamlined services, and access to hotel information.
