Ontario International Airport (ONT) continues to impress travelers, earning top rankings in the 2024 J.D. Power North American Airport Satisfaction Survey. ONT secured the top spot for reliability among mid-sized airports and is recognized as a leading airport in North America for overall satisfaction. The airport’s commitment to exceptional service and amenities has contributed to a significant increase in passenger traffic.
Ontario International Airport (ONT) continues to excel in customer satisfaction, earning a top-four ranking among mid-sized airports in North America, according to J.D. Power. The airport’s commitment to exceptional service, safety, and reliability has earned it a leading position, reflecting its growth and dedication to passenger experience.
Tampa International Airport (TPA) has been recognized as one of the best airports in North America, ranking second in J.D. Power’s 2024 North America Airport Satisfaction Study. TPA narrowly missed the top spot, placing just two points behind Orange County’s John Wayne Airport, but continues to deliver an exceptional passenger experience.
Southwest Airlines has been recognized for its unwavering commitment to customer satisfaction, securing top accolades and the leading Economy Class Customer Satisfaction award in the J.D. Power 2024 North America Airline Satisfaction Study for the third straight year. The study gauges passenger satisfaction among North American carriers based on seven key dimensions of the customer experience, including Day of Travel Pre/Post-Flight Experience, On-Board Experience, Ease of Travel with Airline, Digital Tools, Value for Price Paid, Level of Trust with Airline, and Airline Staff.
