Navigating online shopping challenges and missing parcels can be frustrating, but understanding your rights empowers you to effectively resolve these issues. When goods fail to arrive, the retailer bears the responsibility for delivering them safely, not the courier firm. In case of missing returns, the retailer should handle the matter. If a refund is denied, consider initiating a chargeback with your bank under the Consumer Rights Act 2015. When faced with claims of items being “sold as seen,” remember that retailers remain liable under the same Act. You have a short-term right to reject faulty goods within 30 days, and the burden of proof lies with you during this period. Beyond 30 days, the onus shifts to the retailer to prove the goods were not faulty at the time of purchase. Despite retailers often redirecting consumers to manufacturers for faulty items, it is their responsibility to resolve the issue under the Consumer Rights Act 2015. When it comes to large purchases like cars, don’t hesitate to reject faulty vehicles within the first six months, as any faults are presumed to have existed at the time of purchase. The retailer has an obligation to provide a free repair and avoid causing inconvenience to the consumer. Extended warranties offered by sales staff are generally unnecessary and provide no additional protection beyond your statutory rights under the Consumer Rights Act 2015.