Freddie, a 4-year-old goldendoodle, spends his days at American Medical Response (AMR) in Springfield, where he provides emotional support services to first responders and other employees. Freddie is trained in basic obedience and is accustomed to crowds and equipment, which makes him a calming presence in the often-stressful workplace. He visits classrooms, greets people in the hallways, and even helps teach responders how to take a dog’s pulse in accordance with Nero’s Law, which requires EMTs to complete training on how to treat and safely transport injured police dogs. Freddie also accompanies his handler, Melissa Piscatelli, to respond to mass casualty incidents, critical incident stress management debriefings, natural disasters, and large-scale events.