Results for: National Consumer Helpline

The National Consumer Helpline (NCH) in India has successfully helped students secure over Rs 1 crore in refunds from coaching centers for competitive exams like UPSC Civil Services and IIT entrance. The Ministry of Consumer Affairs intervened at the pre-litigation stage, addressing numerous grievances regarding unfair practices by coaching institutions, including refusal to refund enrollment fees. This initiative highlights the government’s commitment to ensuring fair practices and protecting consumer rights in the education sector.

The Central Government has alerted consumers about the practice of ‘drip pricing,’ where companies initially display a lower price but later reveal additional fees. This can lead to unexpected charges and increase the overall cost of a product or service. Consumers are advised to be cautious of such practices and to seek assistance if they encounter them. The Government has also established a National Consumer Helpline (NCH 1915) to provide support in these situations.