John and Liz Pritchard, a couple in their 70s, purchased a £600,000 townhouse from Bovis Homes but have since discovered over 200 defects. The house has uneven floors, wonky fixtures, and an insulation issue that allows sounds from the toilet to be heard in the living room. Despite repeated attempts to contact Bovis Homes, the couple’s concerns have been met with little response or unsatisfactory solutions, leaving them frustrated and unable to sleep due to the nightmare they are living in.