Kotak Mahindra Bank has faced limitations from the Reserve Bank of India (RBI) due to IT system deficiencies, barring them from onboarding new customers and issuing credit cards. However, existing customers remain unaffected and can continue their transactions as usual. The RBI’s order stems from critical IT management deficiencies found within Kotak Mahindra Bank. The bank’s customer acquisition targets may be impacted, potentially affecting their overall growth.