Telecom Operators Seek Extension for New TRAI Guidelines: OTPs at Risk?

Telecom operators have requested a two-month extension from the Telecom Regulatory Authority of India (TRAI) to implement new guidelines aimed at enhancing message security. These guidelines, set to take effect on November 1, require telemarketers and Principal Entities (PEs) to track all messages sent to customers, including vital one-time passwords (OTPs) for online transactions. Concerns have been raised about potential disruptions to crucial services like online payments and delivery, due to the lack of necessary technology among PEs and telemarketers to comply with the new regulations.

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