A Pune man claimed to have found a piece of chicken in a plate of paneer biryani he ordered from the online food delivery app Zomato, adding that his “religious sentiments were hurt”. Zomato replied promptly to Pankaj Shukla’s post on X (formerly Twitter), which featured a photo and a video of the biryani. In the post, Shukla, a vegetarian, said he received a full refund for his order but had still decided to write it.