Norse Atlantic Airways is expanding its use of Swiipr’s digital passenger compensation payment system across its US hubs, including Las Vegas, to ensure smooth and responsive customer experiences during flight disruptions. This strategic partnership aligns with Norse’s commitment to integrating cutting-edge technology and meeting evolving regulatory standards in the US travel industry.
The Directorate General of Civil Aviation (DGCA) has imposed a ₹10 lakh fine on Air India Express for its failure to compensate passengers affected by flight cancellations. This penalty comes after the DGCA’s Annual Surveillance Programme (ASP) inspection revealed lapses in the airline’s adherence to passenger compensation regulations.
Singapore Airlines (SIA) has been ordered by a court to pay approximately Rs. 2 lakh ($2,400) to Indian passengers Ravi Gupta and his wife Anjali for experiencing a malfunction with their business class seats during a flight from Hyderabad to Singapore. The automatic reclining mechanism of the seats failed, forcing the couple to adjust them manually. SIA initially offered 10,000 reward points as compensation, but the offer was rejected, leading to legal action. The amount awarded by the court includes compensation for the discomfort and distress experienced by the passengers.
