Bianca Padurariu, a 20-year-old nanny from London, has been suffering from a persistent urinary tract infection (UTI) for nearly three years. Despite multiple visits to her GP and rounds of antibiotics, her symptoms have not improved. She claims that during a follow-up appointment with a urologist at Queen Mary’s Hospital, the doctor suggested she use Google to find answers to her health concerns. Frustrated with the lack of help she has received from the NHS, Bianca has now given up on receiving treatment from the healthcare system and is actively fundraising to afford private treatment.