Wilmington Airport (ILG) has launched a new bus service that directly connects passengers to Philadelphia International Airport (PHL), offering access to over 100 American Airlines flights. This partnership aims to improve convenience and access to international destinations for Wilmington travelers, highlighting a growing trend in the airline industry to enhance the travel experience.
Philadelphia International Airport (PHL) has launched PHL WORKS, an ambitious initiative aimed at enhancing customer service throughout the airport. This comprehensive program unifies efforts from various airport stakeholders, including the City of Philadelphia, federal agencies, airlines, and airport tenants. The program’s introduction was marked by parades and an Employee Pep Rally, Celebration, and Awards event. The goal of PHL WORKS is to instill behavioral standards encapsulated by the acronym WORKS, which stands for: “Welcome,” “Offer,” “Recognize,” “Know,” and “Smile.” This training will become mandatory for all new hires and will be supported by videos and tools for managers to implement these principles with their teams.
Starting June 5th, American Airlines will resume nonstop flights from Philadelphia International Airport to San Antonio International Airport. This marks the return of direct service since 2020, providing easy access to the vibrant city of San Antonio, Texas. San Antonio offers a wide array of attractions for all ages, making it a perfect destination for families and visitors alike.
American Airlines and The Landline Company are launching a luxury motorcoach service connecting Wilmington Airport (ILG) and Philadelphia International Airport (PHL) starting October 7, 2024. The service will provide passengers with a seamless travel experience, allowing them to complete security procedures and check their luggage at ILG before boarding a deluxe motorcoach that will take them to PHL. Passengers can then disembark at a secure gate at Terminal F at PHL, making it easy to connect to flights within American’s extensive global network. The motorcoaches will feature premium amenities such as plush leather seats, complimentary WiFi, and in-seat power, providing passengers with a first-class travel experience. Passengers can also accrue and redeem AAdvantage® miles through these Landline connections.
