Sonos, the once-beloved wireless audio company, has faced a summer of turmoil due to app issues, product delays, and customer dissatisfaction. The company has acknowledged the problems and pledged to fix them, but questions remain about the long-term impact on its brand and CEO Patrick Spence’s future.
Sonos CEO Patrick Spence announced that two new products scheduled for release later this year will be delayed due to ongoing issues with the Sonos app. The company is prioritizing fixing the app experience after a major update in May caused widespread problems for users. Spence acknowledged the app issues have negatively impacted product sales and vowed to invest significant resources to restore customer satisfaction.
