Results for: Return Policy

Costco’s 100% satisfaction guarantee return policy allows customers to return items for any reason, leading to some unusual and questionable returns. Shoppers have reported returning rotten food, half-eaten pies, and even an unopened box of frozen shrimp that had spoiled. While Costco staff generally accepts returns without question, there are limits. One employee denied a return on green and black salmon left in a customer’s trunk for months, leading to a heated confrontation. Costco reserves the right to revoke memberships of customers who abuse the return policy by returning excessive amounts of purchases.

COSTCO’s renowned return policy allows members to return purchases indefinitely, fostering a sense of unparalleled customer satisfaction. However, some question whether this policy is abused or serves as a convenient rental service. Former employees shed light on the internal processes that detect potential return policy misuse, as Costco maintains that their policy benefits both customers and the company in the long run.