Results for: Self-Checkout

Walmart has announced the removal of self-checkout counters at two more stores, citing feedback from employees and customers and a desire to enhance the in-store shopping experience. The move comes amidst ongoing concerns about retail theft, with shoppers expressing fears about the safety of the affected Cleveland store. Walmart plans to replace the self-checkout lanes with staffed lanes, aiming to provide personalized and efficient service. Last year, the company faced backlash from employees over increased scrutiny at self-checkout registers and inadequate training to deal with shoplifting incidents.

In a relentless effort to curb rampant theft, Walmart has resorted to locking even inexpensive items behind glass enclosures. This drastic measure follows a nationwide surge in shoplifting that has cost the retail giant billions of dollars. Facing mounting losses, Walmart has also been piloting various self-checkout modifications, from limiting item purchases to eliminating the kiosks entirely at certain locations.

Shoppers at a Kroger store in North Little Rock, Arkansas, have expressed outrage over long lines and closed self-checkout kiosks. The store’s customers have taken to social media to vent their frustrations, sharing pictures of crowded checkouts and closed self-checkout machines. Kroger has apologized for the lines and stated that they are working to improve the checkout experience. However, similar complaints have been raised by shoppers at Walmart and Target stores, indicating a broader issue in the retail industry. Walmart has implemented a new policy limiting self-checkout items to 10 or fewer, while Target has trialled express self-checkout lanes with the same item limit. Despite these efforts, some shoppers have argued that these measures have only worsened checkout times.