Walmart Eliminates Self-Checkout Lanes Amidst Customer Backlash

Walmart is implementing a new policy in certain stores, removing self-checkout lanes. The move has been met with mixed reactions from customers, with some expressing frustration while others acknowledge potential benefits in reducing crime. The retailer has not disclosed a specific reason for the change, but it is part of a larger plan to improve facilities across the US.

Walmart Removes Self-Checkout Counters at Two More Stores Amid Theft Concerns

Walmart has announced the removal of self-checkout counters at two more stores, citing feedback from employees and customers and a desire to enhance the in-store shopping experience. The move comes amidst ongoing concerns about retail theft, with shoppers expressing fears about the safety of the affected Cleveland store. Walmart plans to replace the self-checkout lanes with staffed lanes, aiming to provide personalized and efficient service. Last year, the company faced backlash from employees over increased scrutiny at self-checkout registers and inadequate training to deal with shoplifting incidents.

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