Sonos’s App Update Nightmare: A Broken System and Angry Customers

Sonos’s latest app update, intended to be a major improvement, has instead resulted in a frustrating experience for many users. Broken features, unusable systems, and a lack of communication from Sonos have left customers feeling frustrated and even held hostage by their own expensive speaker systems. The company has apologized, but the damage is done, and Sonos has a long road ahead to win back its customers’ trust.

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