On Saturday, thousands of X users encountered technological difficulties as the platform experienced a significant outage. The cause of the disruption remains unknown, but the outage peaked at 10:31 am EST, with over 8,200 reports submitted to Downdetector. Reports of the outage began to decline rapidly, with only 164 reports from the US an hour later.
Sonos’ software update in May caused widespread issues, leaving users frustrated. While the company has been diligently working on fixes, the ongoing problems and lack of a clear path forward raise questions about the state of the company’s software development.
Sonos’s latest app update, intended to be a major improvement, has instead resulted in a frustrating experience for many users. Broken features, unusable systems, and a lack of communication from Sonos have left customers feeling frustrated and even held hostage by their own expensive speaker systems. The company has apologized, but the damage is done, and Sonos has a long road ahead to win back its customers’ trust.
Sainsbury’s customers in the UK experienced disruptions to their online grocery delivery service on Monday morning due to technical issues. The outage, which began around 6am, affected order tracking and deliveries, leaving customers frustrated and seeking answers. Sainsbury’s acknowledged the issue and apologized for the inconvenience, stating that they had contacted affected customers directly. Downdetector reported a surge in reports of problems with order tracking and website issues, with a 82% increase in problem reports compared to usual. The supermarket advised customers to place new orders for a future date while they worked to resolve the situation.
