Ben and Tiana Green welcomed their second child, Zeb, with the assistance of a triple-0 operator over the phone. Despite planning an at-home water birth with a midwife, Tiana’s contractions started prematurely, leaving the couple alone. Ben contacted triple-0, and an operator guided him through the delivery. Paramedics and the midwife arrived shortly after Zeb’s birth, bringing much-needed support. The couple expressed their gratitude for the operator’s help and shared their experience as the South Australian Government announced the construction of a new Ambulance Service headquarters.