Intel has announced extended warranties for its 13th and 14th generation Core CPUs due to reported instability issues. The company is offering a two-year extension, bringing the total warranty to five years for retail boxed versions of the processors. However, there is no recall or halt in sales of these CPUs.
Facing criticism over stability issues with its 13th and 14th generation desktop chips, Intel has issued an apology and announced a two-year extended warranty for boxed processors. The company is still working on a microcode patch to address the problem, but this warranty could provide some relief for affected users.
Following a scathing report by Gamers Nexus exposing Asus’ poor customer service practices, the company is promising to improve its warranty system. This includes reprocessing previously rejected RMA requests, establishing a new U.S. support center, and addressing the long-ignored issue of microSD card reader failures in the ROG Ally.
Navigating online shopping challenges and missing parcels can be frustrating, but understanding your rights empowers you to effectively resolve these issues. When goods fail to arrive, the retailer bears the responsibility for delivering them safely, not the courier firm. In case of missing returns, the retailer should handle the matter. If a refund is denied, consider initiating a chargeback with your bank under the Consumer Rights Act 2015. When faced with claims of items being “sold as seen,” remember that retailers remain liable under the same Act. You have a short-term right to reject faulty goods within 30 days, and the burden of proof lies with you during this period. Beyond 30 days, the onus shifts to the retailer to prove the goods were not faulty at the time of purchase. Despite retailers often redirecting consumers to manufacturers for faulty items, it is their responsibility to resolve the issue under the Consumer Rights Act 2015. When it comes to large purchases like cars, don’t hesitate to reject faulty vehicles within the first six months, as any faults are presumed to have existed at the time of purchase. The retailer has an obligation to provide a free repair and avoid causing inconvenience to the consumer. Extended warranties offered by sales staff are generally unnecessary and provide no additional protection beyond your statutory rights under the Consumer Rights Act 2015.
Google Support’s new Warranty Helper simplifies the process of checking warranty coverage, troubleshooting device issues, and initiating returns, repairs, or replacements for Pixel and Nest devices. This eliminates the need for manually entering serial numbers or IMEIs.
Nine months after reports of corrupted SD cards in the ROG Ally handheld gaming PC, Asus has announced a 12-month warranty extension for the device’s SD card reader. The move suggests that the previous BIOS update to adjust fan speeds may not have fully resolved the issue. Customers in the US are eligible for the extended warranty, which covers SD cards damaged by the reader for up to 24 months after purchase. Asus advises against using SD cards for additional storage due to potential damage, but acknowledges the convenience of SD cards for file transfer. Despite the warranty extension, the underlying design flaw of the SD card reader’s placement near the heatsink and fan assembly remains a concern.
