A Gurgaon resident’s social media post highlighting the exorbitant price of coriander on Zepto, a quick-commerce platform, has ignited a storm of criticism. Users have expressed shock and disbelief at the ₹131 price tag for 100 grams, comparing it to Blinkit’s significantly lower price and highlighting the convenience premium attached to such platforms. The incident raises questions about the affordability and value proposition of quick-commerce services.
Amidst the convenience of online grocery ordering, a Delhi-based customer, Gajender Yadav, faced a disconcerting experience when he received a packet of wheat with an expiration date mere eight days away from Zepto, a quick commerce company. Dismayed, Yadav took to Twitter to express his frustration. His tweet gained attention, prompting Zepto to respond and express regret for the unpleasant experience. However, customer care’s response left Yadav further dissatisfied, as they advised him to ‘finish’ the packet within seven days, deeming it impossible for a family to consume 10 kg of flour in such a short time. Yadav criticized Zepto’s lack of common sense and logic in customer service, urging them to provide more training. He also demanded the founders’ office address to send them the near-expired wheat, emphasizing the harassment and wasted time he had endured. Despite Zepto offering a refund, Yadav declined, stating that the issue was beyond monetary compensation.
