Nicholas McDermott joins The Ritz-Carlton, San Francisco from The St. Regis Houston, where he served as General Manager for the past four years. During his tenure, The St. Regis Houston experienced significant improvements in revenue, operational efficiency, and associate satisfaction, earning the prestigious “Western Region Talent Leadership Award.” McDermott’s career began at the Fairmont Chateau Lake Louise Hotel in Canada, and he has since held leadership positions at renowned establishments including The Westin Calgary, The Westin Boston Waterfront, and The Westin Book Cadillac. He has also served as Director of Food & Beverage at The Westin Houston Memorial City, where the hotel hosted Super Bowl 51 and received the NFL Travel Hotel of the Year award in 2016. Continuing his impressive track record, McDermott oversaw a remarkable renovation and achieved outstanding operational scores as Director of Hotel Operations at the JW Marriott Houston by the Galleria, earning the NFL Travel Hotel of the Year award once again in 2019. Educated at City & Guild of London: Harlow College and East Hert’s College in England, McDermott holds a Culinary Arts & Hospitality Degree. He has pursued extensive training and certifications, including ELP & BLT Champion, Six Sigma Green Belt, and executive leadership programs at esteemed institutions such as Cornell University, UNC, and the City and Guilds of London Institute. “We are thrilled to welcome Mr. McDermott to The Ritz-Carlton, San Francisco,” said Aimee King, Director of Sales & Marketing at The Ritz-Carlton, San Francisco. “His extensive experience, collaborative leadership style, and focus on innovation align perfectly with our brand’s unwavering commitment to service excellence. We look forward to his contributions in further enhancing the property’s San Francisco legacy and creating extraordinary moments for our guests for which The Ritz-Carlton is renowned.” Nicholas McDermott arrives at The Ritz-Carlton, San Francisco with a wealth of experience and a dedication to excellence. He is eager to foster a culture of empowerment among the team, emphasizing communication and collaboration in his leadership approach.
The Ritz-Carlton, San Francisco Welcomes New General Manager, Nicholas McDermott
