In line with its commitment to digital transformation and customer satisfaction, Thomas Cook India emphasizes its role as India’s Forex Specialist (#IKFS). The Video KYC process is designed to be straightforward and convenient, enabling customers to access forex services remotely. Customers who opt for Video KYC can conveniently load or top up prepaid forex cards, transfer funds, and trade foreign currency. With this initiative, Thomas Cook expands its digital offerings to meet the evolving needs of today’s tech-savvy travelers.
Deepesh Varma, Executive Vice President – Foreign Exchange, Thomas Cook (India) Limited, commented on the launch: “Our Video KYC coupled with paperless services was conceptualized to address the new-age Indian traveller’s increasing demand for digital solutions. This meaningful initiative hence empowers our customers with remote access, while ensuring secure and seamless services. So, Ghar Baithe Forex indeed! Our accelerated digital-first strategy combined with the personal touch of our Forex experts aims to provide a truly elevated customer experience.”
The introduction of Video KYC and paperless processes aligns with Thomas Cook India’s broader digital-first strategy. The company aims to provide a superior customer experience by leveraging technology and innovation, while maintaining the personalized touch of its expert Forex professionals.
