East Midlands Airport Embraces Inclusivity with Transreport Partnership
Transreport, a leader in inclusive travel technology, has joined forces with East Midlands Airport (EMA) to revolutionize the air travel experience for disabled and older passengers. This partnership marks a significant milestone in enhancing accessibility, empowering travelers to navigate the airport with confidence and ease.
EMA’s commitment to inclusivity has been recognized with the prestigious “Disability Smart Inclusive Customer Service Award” from the Business Disability Forum. Their investment in accessibility includes the introduction of high-lift vehicles and a live chat service for assistance requests, demonstrating their dedication to providing a welcoming environment for all passengers.
Transreport’s Passenger Assistance technology has transformed accessible travel in the UK rail sector, facilitating over 2.4 million journey legs since its launch in 2021. Its expansion into Japanese rail and now aviation underscores Transreport’s commitment to reshaping travel experiences worldwide.
“The team at East Midlands Airport are already pioneers in inclusive travel,” remarked Jay Shen, CEO of Transreport. “Their award-winning efforts in accessibility align perfectly with our mission to provide exceptional service to all customers. We are thrilled to partner with an airport that shares our vision of creating a seamless and inclusive air travel experience.”
Transreport’s technology streamlines processes and offers comprehensive passenger profiles, enabling staff to deliver personalized assistance tailored to individual needs. Real-time visibility into assistance requests facilitates proactive operations management and efficient resource allocation, ensuring a consistent and superior experience throughout the journey.
Mike Grimes, Customer & Planning Director at EMA, expressed his enthusiasm for the partnership: “We’re proud to be the first UK airport to offer this more personalized approach to our assisted travel service. Our aim is to provide an effortless travel experience to all our customers, and this technology will empower us to deliver a tailor-made service that meets their every need.”
This collaboration marks the beginning of Transreport’s ambitious vision for the aviation industry. “We are committed to working towards our vision in which everyone can fully enjoy and utilize airport facilities, and to creating a new standard of aviation travel for all,” added Jay Shen. “By partnering with airports and airlines globally, we aim to enhance accessibility and empower both airport teams and passengers alike.”
