Uber Enhances Safety and Convenience for Indian Drivers with New App Features
Ride-hailing giant Uber has announced a slew of new features for its app in India, aiming to make the experience safer, easier, and fairer for its million-plus drivers. The updates address a range of concerns and aim to improve the overall driver experience on the platform.
Safety First: New Features for Driver Protection
One of the key focuses of the new features is enhancing safety for drivers. Notable updates include:
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SOS Integration:
Drivers can now directly connect with emergency services through the app in case of any urgent situation. This provides immediate assistance and a sense of security.*
Helmet Selfie for Two-wheeler Drivers:
Drivers using two-wheelers will be required to take a selfie wearing their helmets before starting a trip. This ensures compliance with safety regulations and promotes safe driving practices.*
Women Rider Preference for Female Drivers:
Women riders can now choose to request a ride from a female driver, offering an extra layer of safety and comfort.Supporting Driver Welfare: Embracing the Gig Economy
Uber also highlighted its commitment to driver well-being by promoting registrations on the e-Shram portal, a government initiative designed to create a unified database for gig and unorganized workers. To incentivize participation, Uber is offering cash rewards to the first 10,000 drivers who register.
Additional Features to Enhance the Driver Experience
Beyond safety, Uber has introduced several features designed to make the driving experience smoother and more rewarding:
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Audio Recording:
This feature allows drivers to record audio during trips, providing an additional layer of accountability and transparency.*
Upfront Tipping:
Drivers can now see the amount of tip a rider has added upfront, offering greater clarity and predictability.*
Instant Payments:
Drivers can receive payments promptly after completing trips, ensuring timely access to their earnings.*
Mentorship Program:
Uber has introduced a mentorship program designed to support drivers and provide guidance on best practices.Streamlined Earnings and Deactivation Review
Uber has also implemented a revamped earnings hub, offering drivers a clearer view of their income. Additionally, a Deactivation Review Centre has been established to provide a more transparent and fair process for addressing driver deactivations.
Empowering Drivers and Promoting Transparency
Prabhjeet Singh, President of Uber India and South Asia, emphasized that these updates are designed to empower drivers, enhance their safety, and offer greater convenience with increased transparency in their daily operations. He further highlighted the platform’s commitment to providing flexible earning opportunities for over 1 million monthly active drivers in India.
