A recent survey by the Civil Aviation Authority (CAA) reveals that over 40% of consumers believe UK airports and airlines are prepared for the upcoming summer travel season. This is despite chaotic scenes at airports in 2022 due to staffing shortages. The survey polled 1,000 UK adults and found that 45% believe the aviation sector is ready, while 24% are not optimistic and 31% remain unsure.
In 2023, air travel disruptions such as delays, cancellations, strikes, and lost or damaged baggage have continued to affect 40% of consumers. However, the industry is taking steps to improve resilience in the face of increased travel demand. CAA chief executive Rob Bishton visited Stansted Airport in Essex to discuss how the industry is attempting to keep disruption to a minimum. He said: “As part of our mission to protect people and enable aerospace, we continue to engage with airports and airlines to see how they are preparing ahead of busy periods, and it is positive to see that their efforts are resonating with consumers.
“Passenger numbers are continuing to return to pre-pandemic levels, and Stansted Airport’s improvements to both capacity and service are an example of how the aviation industry is increasing resilience in the face of the resurgence of travel.” Ken O’Toole, chief executive of Manchester Airports Group (MAG), which owns Stansted, Manchester and East Midlands Airports, said: “MAG is committed to working with partners across government and the aviation industry to deliver better outcomes for the passengers, communities and regions we serve.
“It was a pleasure to meet with Rob and outline our ambitious plans for (our airports) and the role they will play in providing easy, accessible and affordable air travel for people up and down the country in the years ahead.” The survey was carried out by research company Savanta earlier this month.
