Zepto’s Near-Expired Wheat Delivery: Customer Highlights Lack of Common Sense in Customer Service
Ordering groceries online has become increasingly prevalent, but for Delhi-based Gajender Yadav, it turned into a frustrating experience when he received a packet of wheat from Zepto with an expiration date just eight days away. Shocked and dismayed, Yadav took to Twitter to express his disappointment, attaching a photo of the nearly expired product he had received on May 17th.
Zepto responded to Yadav’s tweet, expressing regret for the unpleasant experience and asking him to share his order details. However, the customer care representative’s subsequent response left Yadav further dissatisfied. He was advised to ‘finish’ the packet of wheat within seven days, an impossible feat for a family of four or three. Yadav criticized Zepto’s lack of common sense and logic in customer service, urging them to include training sessions on these aspects.
Yadav also accused Zepto of selling near-expiry products, highlighting that such items are typically discounted on other platforms. He demanded the founders’ office address, expressing his intention to send them the remaining 7 kg of atta that he was unable to consume.
In a conversation with , Yadav revealed that he had indeed sent the near-expired flour to the Zepto founders, emphasizing the importance of them understanding the challenges faced by ordinary consumers. Zepto subsequently offered Yadav a refund, but he declined, stating that the issue transcended monetary compensation. He stressed the harassment and wasted time he had endured as a result of this incident.
